Shipping and Handling
The Australian Institute of Quantity Surveyors (AIQS) delivers products purchased from our Online Shop via Australia Post to both Domestic and International customers.  Freight costs are based on the size and weight of the product/s purchased as well as the location where the product/s purchased are to be sent.  Freight costs are automatically calculated at the checkout.  All AIQS product orders are dispatched within 2 business days and shipping times are estimated between 3-10 business days depending on the location where the order is to be sent.  Please allow 10 business days for International deliveries.

Customer Service
The AIQS is committed to providing exceptional customer service and quality products.  We ensure all products listed on our Online Store are in stock, correct pricing is stated and the products are true to the online image.  The standard delivery timeframe is between 3-10 business days.  In the event that an ordered item is not available or we are unable to fulfill an order, we will notify the customer within 2 business days to arrange an exchange, create a backorder or provide a refund.


Refund and Exchange
The AIQS does not issue refunds for change of mind on products, double purchases of the same product or wrong decision when purchasing (please choose products carefully).  The AIQS does issue refunds or an exchange if the product is faulty, has been wrongly described or is different to the product purchased on the website.


Security

The AIQS has a strict security policy to ensure your financial details are utilised only on our secure server.  As a security measure, payments are processed using a 128-bit SSL (secure sockets layer) encryption technology.  The 128-bit SSL encryption is of industry standard and provides secure transactions when purchasing from our Online Store.

If you have any questions regarding the AIQS Online Store Terms and Conditions outlined above, please contact our Customer Support Centre via email contact@aiqs.com.au.